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***GambLux EDITOR NEWS*** |
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Customer service in 13 languages
[Monday, April 09, 2007]
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While more and more online casino sites are offering gaming in a number of languages, there are still encountering major problems when it comes to customer service.
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The Gordon Moody Association (GMA), one of the UK's largest gambling support charities, announced the launching of the first ever live multi-lingual service on its Gambling Therapy e-helpline www.gamblingtherapy.org.
Launched ahead of the Government's new gambling licensing laws due in September, thes new site is slated to be up and running on Monday with professionally trained counselors, able to translate into 13 different languages.
"Problem gambling is a widespread issue that unfortunately suffers from a lack of internationally-accessible support," said Kevin Farrell-Roberts, chief executive of the GMA, formerly the Gordon House Association. "The launch of our multi-lingual service, brings the GMA to the forefront in providing help to cultural groups that have previously had no access to gambling support."
Kate Stewart, social responsibility manager at Betfair added, "We are extremely proud to be the first operator to show our dedication by displaying the STOP! Sign on our website, and hope the rest of the industry joins us in taking such steps to tackle problem gambling."
The charity was named in honor of Gordon Moody, founder of Gamblers Anonymous.
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